Refund, Return, & Cancellation Policy

At The Bug Buddy, we strive to ensure a seamless experience for every customer. If you are dissatisfied with your purchase, we will help you.

1. Refund & Exchange

We only offer refunds and/or exchanges within 7 days of delivery. In any circumstances, we will be unable to offer a refund or exchange beyond 7 days of the product delivery date.

Eligibility Criteria

To be eligible for a refund/exchange, the item must meet the following conditions:

  • Unused and in the same condition as received.

  • Intact original packaging.

  • Accompanied by the receipt or proof of purchase.

  • Only regular-priced items are eligible for refunds; sale items are non-refundable.

  • The ordered product is out of stock

  • Your delivery location is unserviceable

  • The returned product meets all eligibility criteria

  • You were charged twice for the same order

Exclusion Criteria

  • The returned product is tampered with or damaged

  • The shipping address provided during order placement was incorrect

  • The product is partially consumed

  • The return guidelines are unfollowed

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.

Refund Approval & Timeline

Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund. Upon approval, we will initiate the refund to your original payment method within 7 business days.

What should you do in case of delayed or missing refunds?

  • Double-check your bank account.

  • Contact your card service provider. It may take additional time before the refund is officially credited.

  • If the issue persists, email us at info@thebugbuddy.com

Refunds for COD Orders

We will process the refund for COD orders to your bank account within 14 working days upon a valid request. Please ensure the accuracy of the submitted bank details to avoid further delays.

2. Exchanges (If Applicable)

We only replace items that are defective or damaged. To initiate an exchange, email us at info@thebugbuddy.com. Once you hear back from us, send the product to the following address:

The Bug Buddy

B-201/202, Dev Aurum,

Anandnagar Cross Road, Satellite,

Ahmedabad, Gujarat – 380015, India.

3. Exempted Goods (Non-Refundable Items)

The following items are not eligible for refunds or exchanges:

  • Gift cards

  • Health and personal care items

  • Any item not in its original condition, damaged, or missing parts due to reasons not attributable to our error

  • Items returned after 7 days of the delivery date

4. Returns

You can return your product within 7 days of delivery if:

  • The product is damaged, leaking, tampered with, or broken

  • The package is compromised

  • You received the wrong product

  • You received an expired product

  • The order is incomplete or has missing items

Returns will be rejected if:

  • The product is opened, used, or altered

  • Original packaging (cartons, labels, etc.) is missing

  • The request is made more than 10 days after delivery

  • The issue reported is beyond 10 days from delivery

  • The reason for return is unrelated to manufacturing or delivery errors

How can you submit a return request?

Please write to info@thebugbuddy.com within 7 days of receiving the item, including below information:

  • Order ID

  • Full name

  • Returnable items

  • Reason for return

  • Supporting images/videos as proof

We will review your request and respond within 24 working hours. If the product is deemed unusable or genuinely damaged, we may advise you to discard it and will provide a replacement accordingly.

 

Return Pickup and Self-Shipping

We offer reverse pickup services. Upon an approved return request, our customer success representative will schedule a pickup within the following 2 days.

If our delivery partner is unavailable for reverse pickup in your vicinity, we may ask you to self-ship the product via a reliable courier service. In such cases, we shall reimburse the shipping charges for pre-approved cases.

 

5. Cancellation Policy

You can cancel your order only while it is in the transit phase. To do so, email us your product details along with the reason for cancellation at info@thebugbuddy.com. Once acknowledged, we will process the refund within 7 business days. The cancellation tab will automatically close once the order has been shipped.